Refund Policy

Last updated: January 2025

Our Commitment to You

At Keycart, we stand behind the quality of our digital products. We offer a comprehensive 30-day money-back guarantee on eligible purchases to ensure your complete satisfaction.

1. Eligibility for Refunds

1.1 Eligible for Refund:

Unused License Keys: Product keys that have not been activated or redeemed
Technical Issues: Products that cannot be activated due to technical problems on our end
Incorrect Product: If you received a different product than what was ordered
Duplicate Purchases: Accidental duplicate orders made within 24 hours
Non-Functional Keys: License keys that are invalid or already used (we will provide a replacement first)

1.2 Not Eligible for Refund:

Activated Products: License keys that have been successfully activated or redeemed
Downloaded Content: Digital products that have been downloaded and used
Subscription Services: Active subscriptions after the first billing cycle
Gift Cards: Redeemed or partially used gift cards
Change of Mind: Purchases where the product works as described but you no longer want it
Compatibility Issues: Products purchased without checking system requirements
Sale/Promotional Items: Special conditions may apply to discounted items

2. Refund Timeframe

Standard Refund Period: 14 Days

You have 14 days from the date of purchase to request a refund for eligible products. This period begins from the moment your payment is confirmed and you receive your order confirmation email.

Days 1-14: Full refund available for eligible items
Days 14+: Refunds are no longer available except in exceptional circumstances

⚠️ Important Note

For your protection, we strongly recommend testing your license key immediately upon receipt. This allows you to identify any issues within the refund period.

3. How to Request a Refund

Step-by-Step Process:

Contact Support: Email our support team at support@keycart.com with your refund request
Provide Information: Include the following in your email:
- Order number
- Purchase date
- Email address used for purchase
- Reason for refund request
- Any relevant screenshots or error messages
Wait for Review: Our team will review your request within 24-48 hours
Confirmation: You’ll receive an email confirming whether your refund has been approved
Processing: Approved refunds are processed within 3-5 business days

4. Refund Processing

4.1 Processing Time:

Review Period: 24-48 hours for initial review
Approval Processing: 3-5 business days after approval
Bank Processing: Additional 5-10 business days depending on your financial institution

4.2 Refund Method:

Refunds are issued to the original payment method used for the purchase:

Credit/Debit Cards: Refunded to the same card
PayPal: Refunded to your PayPal account
Other Payment Methods: Refunded via the original payment provider

5. Special Circumstances

5.1 Defective Products

If you receive a defective or non-working license key, we will first attempt to provide a replacement. If a working replacement cannot be provided, you are entitled to a full refund regardless of activation status.

5.2 Promotional Purchases

Products purchased during special promotions, flash sales, or with significant discounts may have modified refund terms. These will be clearly stated at the time of purchase.

5.3 Bulk Orders

Business or bulk orders (5+ licenses) may be subject to different refund terms. Please contact our business support team for specific policies regarding bulk purchases.

6. Customer Responsibilities

Verify Requirements: Check system requirements and regional restrictions before purchasing
Secure Storage: Keep your license keys secure and do not share them publicly
Timely Testing: Test your product promptly after purchase to identify any issues
Accurate Information: Provide truthful and accurate information in refund requests
Proof of Purchase: Maintain your order confirmation for reference

7. Dispute Resolution

If you disagree with a refund decision, you may:

Request a review by a senior support manager
Provide additional documentation or evidence
Contact your payment provider to dispute the charge (as a last resort)

We aim to resolve all disputes fairly and promptly, maintaining our commitment to customer satisfaction.

8. Policy Updates

Keycart reserves the right to update this refund policy at any time. Changes will be effective immediately upon posting to our website. The policy in effect at the time of your purchase will apply to that transaction.

Questions About Our Refund Policy?

Our support team is here to help clarify any questions you may have.

Contact Support