Privacy Policy

At Keycart, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services. Please read this policy carefully to understand our practices regarding your personal data.

1. Information We Collect

1.1 Personal Information You Provide

When you create an account, make a purchase, or contact us, we may collect:

• Contact Information: Name, email address, phone number
• Account Information: Username, password, profile information
• Payment Information: Billing address, payment method details (processed by secure third-party payment processors)
• Transaction Information: Purchase history, order details, license keys purchased
• Communication Data: Support tickets, emails, feedback, and survey responses

1.2 Information Automatically Collected

When you visit our website, we automatically collect certain information:

• Device Information: IP address, browser type, operating system, device identifiers
• Usage Data: Pages visited, time spent on pages, clicks, search queries
• Cookies and Tracking: Session cookies, preferences, authentication tokens
• Location Data: Approximate geographic location based on IP address

1.3 Information from Third Parties

We may receive information about you from:

• Payment processors (transaction confirmations)
• Social media platforms (if you connect your accounts)
• Business partners and affiliates
• Public databases

2. How We Use Your Information

2.1 Primary Purposes

• Service Delivery: Process orders, deliver digital products, manage your account
• Customer Support: Respond to inquiries, resolve issues, provide technical assistance
• Payment Processing: Complete transactions, prevent fraud, issue refunds
• Communication: Send order confirmations, product updates, important notices
• Legal Compliance: Comply with legal obligations, enforce our terms

2.2 Business Purposes

• Improve our website and services
• Analyze usage patterns and trends
• Personalize your experience
• Develop new features and products
• Send marketing communications (with your consent)
• Prevent fraud and ensure security

3. How We Share Your Information

We do not sell, rent, or trade your personal information. We may share your information in the following situations:

3.1 Service Providers

We work with trusted third-party service providers who assist us in operating our business:

• Payment processors (Stripe, PayPal)
• Email service providers
• Customer support platforms
• Analytics providers
• Cloud storage services

3.2 Legal Requirements

We may disclose your information if required by law or in response to:

• Court orders or legal processes
• Government or regulatory requests
• Protection of our rights, property, or safety
• Investigation of potential violations of our terms

3.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• Encryption: SSL/TLS encryption for data transmission
• Access Controls: Limited access to personal data on a need-to-know basis
• Secure Storage: Protected servers with firewall protection
• Regular Updates: Security patches and system updates
• Payment Security: PCI-DSS compliant payment processing
• Monitoring: Regular security audits and monitoring

5. Your Rights and Choices

5.1 Access and Control

You have the right to:

• Access: Request a copy of your personal information
• Correct: Update or correct inaccurate information
• Delete: Request deletion of your personal information
• Port: Receive your data in a portable format
• Restrict: Limit how we use your information
• Object: Opt-out of certain uses of your information

5.2 Communication Preferences

• Opt-out of marketing emails via unsubscribe link
• Manage notification preferences in account settings
• Disable cookies through browser settings

5.3 Account Deletion

To delete your account, contact support@keycart.com. Note that we may retain certain information as required by law or for legitimate business purposes.

6. Cookies and Tracking Technologies

6.1 Types of Cookies We Use

• Essential Cookies: Required for website functionality
• Analytics Cookies: Help us understand how you use our site
• Preference Cookies: Remember your settings and preferences
• Marketing Cookies: Used to deliver relevant advertisements

6.2 Managing Cookies

You can control cookies through your browser settings. Disabling cookies may affect your ability to use certain features of our website.

7. International Data Transfers

Your information may be transferred to and processed in countries other than your own. These countries may have different data protection laws. We ensure appropriate safeguards are in place to protect your information in accordance with this policy.

For users in the European Economic Area (EEA), we comply with GDPR requirements for international data transfers.

8. Children’s Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

9. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Maintain business records

When information is no longer needed, we securely delete or anonymize it.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

11. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

For significant changes, we will provide additional notice via email or through our website.

12. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

13. Regional Privacy Rights

European Union (GDPR)

If you are in the EU, you have additional rights under the General Data Protection Regulation, including:

• Right to be informed about data processing
• Right to withdraw consent at any time
• Right to lodge a complaint with supervisory authorities

California (CCPA)

California residents have specific rights under the California Consumer Privacy Act, including:

• Right to know what personal information is collected
• Right to request deletion of personal information
• Right to opt-out of the sale of personal information
• Right to non-discrimination for exercising privacy rights

Your Privacy Matters

We’re committed to protecting your personal information and being transparent about our data practices.

© 2025 Keycart. All rights reserved. This Privacy Policy is effective as of January 1, 2025.