Frequently Asked Questions
Find answers to common questions about Keycart and our digital products
General Questions
What is Keycart?
Keycart is your trusted marketplace for digital product licenses. We provide authentic software licenses, game keys, and digital subscriptions at competitive prices. All our products are sourced from authorized distributors and come with instant delivery.
How do I receive my product after purchase?
Immediately after your payment is confirmed, you’ll receive an email with your license key or product code. You can also access your purchases anytime by logging into your Keycart account and visiting the “My Orders” section.
Are the products genuine?
Yes, absolutely! All products sold on Keycart are 100% genuine and legally sourced. We work directly with authorized distributors and publishers to ensure authenticity. Each license comes with a guarantee of legitimacy.
Purchasing & Payment
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), PayPal, and various digital payment methods. All transactions are secured with SSL encryption to protect your payment information.
Can I get an invoice for my purchase?
Yes, you’ll receive a detailed invoice via email after each purchase. You can also download invoices from your account dashboard. Business customers can request VAT invoices by contacting our support team.
Is it safe to buy from Keycart?
Absolutely! We use industry-standard SSL encryption for all transactions. We never store your complete payment information, and all sensitive data is processed through secure, PCI-compliant payment gateways.
Product Activation & Support
How do I activate my product?
Each product comes with detailed activation instructions sent via email. Generally, you’ll need to enter the license key in the software’s activation window or redeem it through the appropriate platform (Steam, Origin, Microsoft Store, etc.).
What if my license key doesn’t work?
Don’t worry! Contact our support team immediately through the Help Center. We’ll verify your purchase and provide a replacement key or solution within 24 hours. Our customer satisfaction guarantee ensures you get a working product or your money back.
Do you provide technical support for products?
We provide support for license activation and delivery issues. For technical support related to the software itself, you’ll need to contact the software publisher directly. However, we’re always happy to guide you to the right support channels.
Refunds & Guarantees
What is your refund policy?
We offer a 14-day money-back guarantee for unused license keys. If you haven’t activated your key and it’s within 30 days of purchase, you’re eligible for a full refund. See our Refund Policy page for complete details.
How long does it take to process a refund?
Once approved, refunds are processed within 3-5 business days. The funds will be returned to your original payment method. Depending on your bank or payment provider, it may take an additional 5-10 business days to appear in your account.